How online appointment scheduling works
What doctors say
You can use the online appointment system for this purpose
Individual preliminary inquiry
By means of individual preliminary queries, you direct your patients to the intended appointment type and query the most important patient master data. This data is securely transferred to the calendar and directly assigned to the appointment.
Chain appointments
In addition to individual appointments, structured treatment sequences can be planned using chain appointments. Among other things, relevant booking rules such as the minimum or maximum interval and the order of appointments can be defined.
Move-up list
During online appointment booking, patients can register for the move-up list. If an earlier appointment becomes available, patients on the move-up list are notified and have the option to reschedule their appointment. This helps you avoid idle times at your facility.
Appointment notifications
Automatic, appointment type-specific notifications via email or SMS (including file attachments) increase appointment adherence and help prepare patients.
Why physicians use online appointment scheduling
Less administrative work
Online appointment booking ensures up to 36% fewer phone calls with patients and takes some of the administrative work off your staff. Appointments and patient master data are transferred to your calendar in a secure, real-time manner.
Optimal utilization
If a patient cancels an appointment despite appointment reminders, other patients can move up via the move-up list. In this way, you ensure optimal utilization without idle times in your facility.
Fewer referral discussions
Up to 75% fewer doctor-to-doctor phone calls: Referring physicians can also book their patients in with you via online appointment scheduling. You define the time slots and rules for booking appointments.
Stronger adherence to schedules
Thanks to automatic and individual appointment reminders via email or SMS, there are 70% fewer missed appointments. In addition, you also increase patient satisfaction.