Online appointment booking for medical practices and clinics

Be available for your patients around the clock? One in three patients already make medical appointments online (bitkom, 2020). With digital appointment allocation, you relieve your staff and offer patients optimal service at the same time.

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How online appointment scheduling works

Together, we set up the desired appointment types for your institution.

Digital appointment scheduling can be flexibly integrated via various channels: via your website, the samedi patient portal and other online portals.

Patients and referring physicians book binding appointments online, regardless of opening hours. The individual advance inquiry guides patients to the appropriate appointment type.

During the online appointment booking process, patients have the option of registering for the move-up list. If an earlier appointment becomes available, patients on the move-up list are notified and can reschedule their booked appointment.

After booking an appointment, patients automatically receive appointment type-specific notifications such as an appointment confirmation or an appointment reminder via SMS or email (including file attachment).

Together, we set up the desired appointment types for your institution.

Digital appointment scheduling can be flexibly integrated via various channels: via your website, the samedi patient portal and other online portals.

Patients and referring physicians book binding appointments online, regardless of opening hours. The individual advance inquiry guides patients to the appropriate appointment type.

During the online appointment booking process, patients have the option of registering for the move-up list. If an earlier appointment becomes available, patients on the move-up list are notified and can reschedule their booked appointment.

After booking an appointment, patients automatically receive appointment type-specific notifications such as an appointment confirmation or an appointment reminder via SMS or email (including file attachment).

What doctors say

Prof. Dr. med. oec. Martin Holderried, Managing Director
“Thanks to the additional services offered, such as appointment reminders and the sending of helpful information about the appointment, our university hospital is also perceived as innovative and we receive positive feedback from our patients” -
Prof. Dr. med. oec. Martin Holderried, Managing Director
Central Department of Medicine, University Hospital Tübingen
Dr. Christian Klopf, Senior Consultant Urology
“Just as flights or a hotel are booked on the Internet today, patients can book appointments in my consultation immediately on their own online. There are different appointment types there, mainly for patients with an initial tumor diagnosis. After booking, the patient receives a confirmation email with a map of the clinic, information brochures about the cancer and possible treatment options. A reminder text message is automatically sent one day before the appointment”
Dr. Christian Klopf, Senior Consultant Urology
Vivantes Humboldt Klinikum
Dr. med. Klaus Strömer
“It’s no longer a question of whether a doctor in the practice offers online appointments. It’s really only a question of when. Patients expect the service and assistants are relieved. Time can no longer be turned back. Just as we can’t do without the telephone today, we can’t do without the Internet tomorrow”
Dr. med. Klaus Strömer
BVDD President
Theresa Niehoff,
“Of course it was a bit of a change at the beginning, from the regular appointment book to suddenly being able to enter appointments digitally, but especially the creation and use of chain appointments, as well as the faster processing of prescription requests via the practice’s own Internet presence are often used and attract positive attention. We get daily feedback from our patients about how great they find samedi”
Theresa Niehoff,
Practice Manager

You can use the online appointment system for this purpose

Individual preliminary inquiry

By means of individual preliminary queries, you direct your patients to the intended appointment type and query the most important patient master data. This data is securely transferred to the calendar and directly assigned to the appointment.

Chain appointments

In addition to individual appointments, structured treatment sequences can be planned using chain appointments. Among other things, relevant booking rules such as the minimum or maximum interval and the order of appointments can be defined.

Move-up list

During online appointment booking, patients can register for the move-up list. If an earlier appointment becomes available, patients on the move-up list are notified and have the option to reschedule their appointment. This helps you avoid idle times at your facility.

Appointment notifications

Automatic, appointment type-specific notifications via email or SMS (including file attachments) increase appointment adherence and help prepare patients.

Why physicians use online appointment scheduling

Less administrative work

Online appointment booking ensures up to 36% fewer phone calls with patients and takes some of the administrative work off your staff. Appointments and patient master data are transferred to your calendar in a secure, real-time manner.

Optimal utilization

If a patient cancels an appointment despite appointment reminders, other patients can move up via the move-up list. In this way, you ensure optimal utilization without idle times in your facility.

Fewer referral discussions

Up to 75% fewer doctor-to-doctor phone calls: Referring physicians can also book their patients in with you via online appointment scheduling. You define the time slots and rules for booking appointments.

Stronger adherence to schedules

Thanks to automatic and individual appointment reminders via email or SMS, there are 70% fewer missed appointments. In addition, you also increase patient satisfaction.

What patients want:

75%
would use appointment reminders by email or SMS
38%
would book doctor’s appointments online
71%
choose doctors that offer online appointments

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